AutoShare is transitioning to a new vehicle access system during 2010. This guide explains how your KeyCard will replace lockbox key access to cars equipped with the new technology. We know this technology will improve your experience with our service. Please send us any feedback you may have to feedback@autoshare.com.

Until the transition is complete, you will need to carry both the new KeyCard and lockbox key whenever you use AutoShare.

The KeyCard will unlock the doors of the vehicle you reserved when held to the Checkpoint reader located on the driver's side of the windshield. The vehicle keys will be tethered around the ignition area of the vehicle.

During your reservation you will lock and unlock the vehicle using your KeyCard, always leaving the car keys inside the vehicle. When you are finished, fill out the trip log as usual and simply use your KeyCard to lock the vehicle. You're done!

The reservation process does not change.

If the vehicle that you reserved utilizes KeyCard technology, you will be advised of this by the confirmation page and email under the "Vehicle Messages" section.

At the start of your reservation, find the checkpoint reader located on the driver’s side of the windshield and hold your KeyCard against it for a few seconds. The checkpoint lights will flash green and car doors will open with a beep. You have now been successfully logged-in and are ready to start your reservation.

The car will not accept your KeyCard before your official reservation start time.

The ComUnit (Communication Unit), located on the windshield, will display details about, and help you adjust your reservation.

Vehicle keys will now be tethered around the ignition area inside the car.

You are ready to start the car and drive.

If you leave the vehicle during your reservation, you must use your KeyCard and not the vehicle remote/buttons/keys to lock the doors. When you return, present your card at the checkpoint reader to log back in and continue with your reservation.

During a reservation, if the car is left with the ignition turned off for a prolonged period of time, it will automatically log you out. The vehicle will be immobilized and require a log in before it can be driven again. The ComUnit will reflect this by asking you to “Please log in at the checkpoint”. Present your KeyCard again to log in and continue your reservation, which you can also do from inside the vehicle. Note that the automatic logout does not lock the vehicle doors,

Please ensure that you remove the keys from the ignition and fill out the trip log as usual at the end of your reservation, noting all the required details.

When finished, exit the vehicle and present your KeyCard at the checkpoint. The lights will flash green and car doors will lock. You have now been logged out and our system recorded the vehicle as returned.

Please note:

• A laminated version of this guide section will be available in the car door pockets.
• Changes can only be made if the vehicle is safely stopped and the ignition is turned off.
• Changes can only be made provided the vehicle is available to be booked.
• If you make any errors, you can use the "ESC" button to restart the process.

1. Begin Change	2. Choose Details to Adjust	3. Change Time/Date
Press the first arrow button titled "Res+, Res -" to begin changing your reservation details.	Using the first and second arrow buttons, scroll to items in your reservations you wish to adjust.	Using the keypad on the right, change the details of items selected in the previous step.
4. Send Changes	5. Transmission	6. Confirmation
Press the fourth arrow button titled "OK".	Changes will be transmitted to our system.	A confirmation screen will be shown upon completion.

Download a printable version of this guide

Frequently Asked Questions:

Will This system replace both the lockbox and triplog, or just the lockbox?
This system is currently only replacing the lockbox and in the future will replace the trip log. It will provide you with a smoother and more efficient reservation proccess.

Do I have to keep my lockbox key?
Yes, until we upgrade the whole fleet with new technology members will need to have both the KeyCard and the lockbox key to enter certain vehicles. All responsibilities for the key will apply per our Terms & Conditions until further notice.

Do I have to complete a trip log?
Yes.

Where will the new cars be located?
We are starting with about 15% of our fleet, all across the city.

Can I search specifically for these cars?

No.

Can KeyCards belonging to different drivers on the same membership used during a reservation?

Joint/Household Memberships: Yes – Once one driver logs out, the next drive can login on the same reservation.
Corporate or Non-Profit Memberships : No – Only the KeyCard of the driver with the reservation will be able to access the vehicle.

What about the old membership card?
The KeyCard will replace the old membership card.

How will I know during this transition which I need to use, lockbox key or KeyCard?
You will always need to have both the lockbox and the KeyCard during the transition. You reservation confirmation will advise on which technology your car will employ.

How do I extend and/or modify my reservations using the ComUnit inside the vehicle?
You will be able to extend and modify your reservation for the specific car you are in utilizing the ComUnit located on the windshield near the rear-view mirror. There will be no charge for these changes. This functionality will only be available while the vehicle is parked and the engine is turned off, you must only use it when you are safely parked and are out of traffic.

How will I know if I need to bring the card with me or the lockbox key?
You should always have both with you (in case you need to switch cars...). Your confirmation page will tell you how to access the vehicle you reserved.

What is the cost to replace the KeyCard if lost?
Replacement cost for lost/stolen card will be $25.