If you've gotten this far, you probably understand the benefits of car
sharing. Car sharing services can range from a couple of neighbors sharing
vehicles and scheduling them with a clipboard to a full scale business
enterprise - with infinite variations in between.
If you want to bring car sharing to your community there are a couple of ways
to approach it. If you're not familiar with the business, here are the basic
elements to consider along with some references to sources of additional
information: Business form and raising capital, Insurance, Cars, Member
Access, Scheduling, Billing, Marketing.
As of 1/99 there is no such thing as a car sharing franchises, though
CarSharing Portland is considering
it some day.
The Business Form and Capital
The real issue is raising enough capital to get (and keep) the service
operating. Most "clubs" have an initiation fee that provides capital. Coops
may also raise capital by "spending" part of the membership shares. Private
businesses seek investors and pay dividends. Some states allow coops to pay
non-member investors dividends as well.
Insurance
Location
Cars
Maintenance, towing service and vehicle cleaning must also be planned.
Access to spare vehicle(s) in case one in the fleet is out of service may also
be needed.
Member Access
Parking
Scheduling
Billing
Pricing the service
Marketing
Dave Brook
Coop, non profit or for profit? Each type has certain advantages and
disadvantages. Any business has a minimum amount of overhead that must be
paid for out of sales. The goal is to grow as fast as possible to spread
these costs out. If you have picked a good area, it may take 4-6 months for a
vehicle to attract enough members to break even. CSP ratio is 1:15.
You want to provide your members with much more coverage than the
standard auto rental insurance policy (state minimum liability). If you're
leasing cars you'll probably have to carry comprehensive and collision as
well. The insurance company will probably define the minimum driving record
and want to screen your members. Coordination between car sharing services
may allow members to "visit" other services.
It's not primarily a matter of population density - it's whether people
need to/want to drive a car every day. A mix of transit and bike usage for
commute trips and pedestrian oriented services for shopping, entertainment
etc. is probably more important than density alone.
Lease vs. own? Owning takes more capital but you may be able to make
some money when you sell the vehicles in a year or 2. Leasing lets you get
more cars are the road for less money up front. If you buy, fleet owners get
special manufacturer's discounts but you won't get the loss-leaders specials
you see advertised in the newspaper (although you can buy them directly).
Most groups put a lock box on the wall nearby where the car is parked.
This makes it easy to swap cars when needed. CarSharing Portland puts the
lock box inside the car and re-keys the drivers door of its cars (all same
brand) to a common key which members have. Sooner or later an affordable
($500) on-board computer will be available to provide access as well as
tracking usage.
Leased spaces in well lit, conveniently accessible area near where members
live. One vehicle stations vs. multiple vehicle pods?
You can limit the hours people can make reservations to the times you're
in the office or sub contract with an answering service (which probably don't
have a computerized system). If a reservation costs $2 to complete, you won't
make any money on a one hour trip. Touch tone phone system (with personal
assistance during business hours) may be a good compromise.
Sending invoices, waiting 30 days for payment versus billing directly to
credit card but losing 2.5%.
The media loves car sharing but it won't be enough. You'll need a plan
and a budget to keep letting people know about the service. CSP's experience
is that after the initial flurry of sign ups from committed folks, many people
may express interest but won't sign up until there's a specific change in
their circumstances that forces them to make a decision -- accident, new tires
needed, a new job, insurance payment due, etc.
CarSharing Portland
January 1999
Return to the Beginner's Guide to Car Sharing